1. Overview & Data Controller

This Privacy Policy describes how your personal information is collected, used, stored, and shared when you visit, interact with, or make a purchase from www.tcqinfo.com (the “Site”).

The Site is owned and operated by Fuzhou Jiufeng Zhixuan Technology Co., Ltd. (福州市九丰智选科技有限公司) (referred to herein as “Auvoras”, “we”, “us”, or “our”). For the purposes of the General Data Protection Regulation (GDPR) and other applicable privacy laws, Fuzhou Jiufeng Zhixuan Technology Co., Ltd. acts as the Data Controller responsible for your personal information.

2. Categories of Personal Data We Collect

When you visit or use our Site, we collect personal information categorized as follows:

A. Device & Technical Data (Collected Automatically)

When you browse the Site, we automatically collect information about your device, including:

• Technical Identifiers: Your IP address, web browser type, operating system, device model, and time zone settings.
• Usage & Interaction Data: Pages or products viewed, search terms entered, referral URLs, browsing duration, and interaction with links.
• Cookies & Tracking Technologies: Unique device identifiers and cookies stored on your browser.

B. Order & Fulfillment Data (Provided by You)

When you make a purchase or attempt to place an order through the Site, we collect specific information necessary to fulfill your order, including:

• Contact Details: Full name, email address, phone number.
• Billing & Shipping Addresses: Delivery address, street, city, state/province, postal code, and country.
• Payment Information: Payment confirmation status, payment method (e.g., Credit Card, PayPal). Note: All payment transaction data is encrypted and processed directly by PCI-DSS compliant payment service providers. We do not store or process raw credit card numbers on our servers.

C. Customer Support & Communication Data

If you contact customer support via email at vexaro7284@outlook.com or fill out a inquiry form, we collect your contact details, order reference, and the content of your messages to resolve your query.

3. How We Use Personal Data & Legal Bases (GDPR)

We process your personal data in compliance with EU GDPR (Art. 6) and global privacy standards based on the following legal grounds:

• Contractual Necessity: To fulfill and manage your orders, process payments, arrange global shipping and delivery, issue invoices, and communicate order status.
• Legal Obligations: To comply with statutory financial, tax, and accounting reporting requirements, consumer protection laws, and lawful requests by public authorities.
• Legitimate Business Interests: To screen orders for potential risk or fraud, safeguard network security, optimize site navigation and user experience, and analyze customer trends.
• Consent: Where you have explicitly opted in, to send you marketing newsletters, promotional offers, or tailored communications. You may withdraw consent at any time.

4. Sharing Your Personal Information

We only share your personal data with trusted third-party service providers who assist us in operating our business and servicing your orders:

• Logistics & Shipping Partners: International courier services (e.g., DHL, FedEx, USPS, national postal operators) strictly to deliver your packages to your destination address.
• Payment Processors: Secure payment gateways (e.g., Stripe, PayPal) to process payments and prevent transaction fraud.
• Infrastructure & Hosting Services: Cloud hosting, data storage, and e-commerce infrastructure providers.
• Analytics & Optimization: Services like Google Analytics to help us understand how customers use the Site. You can learn more about how Google handles data at Google Privacy Policy.

5. Cross-Border Data Transfers

Because Auvoras operates internationally, your personal information may be transferred to, stored, and processed in countries outside your country of residence (including China, the United States, and logistics hub destinations).

When transferring data outside the European Economic Area (EEA) or UK, we ensure appropriate safeguards are implemented in accordance with GDPR Article 46, such as standard contractual clauses (SCCs) or relying on adequacy decisions.

6. Data Retention Policy

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, accounting, tax, or legal reporting obligations.

Order records and transactional data are typically retained for up to 7 years following order completion to satisfy statutory tax and commercial recordkeeping laws, after which data is securely erased or anonymized.

7. Your Consumer Privacy Rights

Depending on your geographic location, you hold statutory rights regarding your personal information:

To exercise any of your privacy rights or submit a data request, please send an email to vexaro7284@outlook.com. We will respond to your verified request within 30 days.

8. Cookies & Tracking Technologies

We use cookies, web beacons, and tag technologies to maintain essential site functionality, analyze traffic, and remember your shopping cart items.

• Essential Cookies: Required for cart functionality and secure checkout.
• Analytical / Performance Cookies: Measure traffic and usage metrics to improve website performance.

You can manage or disable cookies through your browser settings. Please note that disabling essential cookies may impact your ability to use certain checkout features of our Site.

9. Children’s Privacy

Our Site is not intended for individuals under the age of 16 (or 13 in the US). We do not knowingly collect or solicit personal information from children. If you believe a minor has provided us with personal data, please contact us immediately for deletion.

10. Changes to This Privacy Policy & Contact Us

We may update this Privacy Policy periodically to reflect operational, legal, or regulatory changes. Updated versions will be published on this page with an updated “Last Updated” timestamp.